Last updated: March 31, 2026
1. Who We Are
Bice Italian Cuisine (hereinafter “we”, “us” or “the Company”) operates a fine Italian dining restaurant, catering, events, takeout, and delivery services. Our head office is located at 3954 B Boulevard Leman, Laval, Québec H7E 1A1, Canada.
This Privacy Policy explains how we collect, use, retain, and protect your personal information in compliance with Québec’s Act to Modernize Legislative Provisions as Regards the Protection of Personal Information (Law 25), the Personal Information Protection and Electronic Documents Act (PIPEDA), and the European Union’s General Data Protection Regulation (GDPR).
2. Information We Collect
We may collect the following categories of personal information:
a) Contact Data
- First and last name
- Email address
- Phone number
b) Reservation Data
- Reservation date and time
- Party size
- Special requests
c) Delivery Information
- Delivery address
d) Payment Data
Payments are processed exclusively by certified third-party providers (see Section 5). We do not store any credit card numbers or sensitive financial data on our systems.
e) Browsing Data & Cookies
- IP address, browser type, and operating system
- Pages visited, time spent on site, and click behaviour
- Analytics and remarketing cookies
3. How We Use Your Information
We use your personal information for the following purposes:
- Processing and confirming your reservations
- Organizing and delivering your orders (via Uber Eats, Skip the Dishes, DoorDash)
- Communicating with you about your order or reservation
- Improving our website and services (analytics)
- Marketing and targeted advertising (Meta Pixel, Google Analytics)
- Complying with our legal and tax obligations
- Fraud prevention
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your data on the following legal bases:
- Consent — for analytics and advertising cookies, and marketing communications
- Performance of a contract — for processing your reservations and orders
- Legitimate interests — to improve our services and prevent fraud
- Legal obligation — to comply with applicable tax and accounting laws
5. Third-Party Services and Data Sharing
We work with the following third-party service providers who may receive certain personal information. These providers are required to protect your data in accordance with applicable laws.
Delivery Platforms
- Uber Eats — policy available at ubereats.com
- Skip the Dishes — policy available at skipthedishes.com
- DoorDash — policy available at doordash.com
Analytics & Advertising
- Google Analytics (Google LLC, United States) — anonymized browsing data for statistical purposes. Policy: policies.google.com/privacy
- Meta Pixel (Meta Platforms, United States) — advertising remarketing tool. Policy: facebook.com/privacy/policy
Payment Processing
[TO COMPLETE — Enter your payment processor name, e.g., Stripe, Square, Clover] — Transactions are secured and PCI-DSS compliant as per our payment provider’s terms.
We do not sell or rent your personal information to third parties for commercial purposes.
6. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience and analyse traffic. You can manage your cookie preferences through the consent banner displayed on your first visit, or via your browser settings.
Types of cookies we use:
- Essential cookies — required for the site to function
- Analytics cookies — Google Analytics, to measure audience (can be disabled)
- Advertising cookies — Meta Pixel, to personalise ads (can be disabled)
7. Data Retention
[TO COMPLETE — Specify your retention period, e.g., “We retain your personal information for 3 years following your last interaction with us, unless a longer period is required by law.”]
Once the retention period expires, your data is securely deleted or anonymized.
8. Your Rights
In accordance with Law 25 and, where applicable, the GDPR, you have the following rights regarding your personal information:
- Right of access — obtain a copy of the information we hold about you
- Right of rectification — correct inaccurate information
- Right to erasure — request deletion of your data, subject to legal obligations
- Right to data portability — receive your data in a structured, machine-readable format
- Right to withdraw consent — withdraw your consent at any time without affecting prior processing
- Right to file a complaint — with the Commission d’accès à l’information du Québec (CAI): cai.gouv.qc.ca
9. Security Measures
- SSL/TLS encryption of communications between your browser and our website
- Access to personal data restricted on a need-to-know basis
- Privacy incident management protocols compliant with Law 25
10. Children Under 14
Our website is intended for the general public. We do not knowingly collect personal information from children under 14 years of age without prior parental or legal guardian consent, as required by Law 25. If you believe a child has provided us with information without parental consent, please contact us immediately.
11. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. The date of the last update will appear at the top of this document. In the event of material changes, we will notify you by email or by posting a notice on our website. Your continued use of the site after any changes constitutes acceptance of the updated terms.
12. Contact Us — Privacy Officer
For any questions, requests to access, correct, or delete your personal information, or to file an internal complaint, please contact the management of Bice Italian Cuisine:
Bice Italian Cuisine
3954 B Boulevard Leman, Laval, Québec H7E 1A1, Canada
Phone: +1 450-900-4232
Email: info@bicecuisine.com
Website: bicecuisine.com
You may also contact:
- Commission d’accès à l’information du Québec (CAI) — www.cai.gouv.qc.ca
- Office of the Privacy Commissioner of Canada — www.priv.gc.ca
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